Quill Website Review & Ratings + Quill Coupons
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Quill Website Review & Ratings + Quill Coupons

Quill: Products & Services

Quill is one of America's premiere online and mail order office supply stores. Quill offers everything that offices, big and small, need to stay fully stocked. Quill sells office supplies and products, office electronics and machines, cleaning supplies, office furniture, ink and toner, paper, and even bulk food and drink items. Quill also offers services like personalized custom printing. 

Quill offers numerous shopping categories:

Quill: Company Background

Quill is an American based business that was founded in 1956. Quill is the largest mail order office supply store in America and makes profits that exceed one billion dollars annually. Quill is owned by Staples, Inc. The President of Quill is Mr. Michael Patriarca. The Better Business Bureau lists Quill Corporation as an alternative business name for Quill. 

Quill contact information:

  • Address: 100 Schelter Rd, Lincolnshire, IL 60069-3602
  • Phone: (847) 634-6690
  • Fax: (847) 876-5440
Quill: Customer Feedback & Reviews

Customer reviews for Quill are very mixed; some customers had a great Quill shopping experience, while others did not.

Positive customer reviews commented on:

  • Great product selection
  • Good prices
  • Fast free shipping
  • Helpful customer service

Negative customer reviews commented on:

  • Pushy solicitors
  • Backordered products
  • Slow shipping

Some customer reviews were:

Amazing customer service as always! Our office loves you, and the free cookies were amazing AND we received them on Valentine's day! I recommend Quill to EVERYONE:)

OUTSTANDING CUSTOMER SERVICE ONCE AGAIN - Thank you Quill!!!

I love, love, love this company! We recently opened a small pack-n-ship center in our tiny retail store and we use Quill for our basic supplies. Anyone with a small business, check Quill out. You can say lots of money on your basic needs and even on larger ticket items. 

Disappointed with Quill. I am sure that my comment will not make much of a difference, but they did not give me the credit promised on defective merchandise. They have been good in the past and used them for many years, but I would consider using reliable or one of the other companies for better quality.

A little disappointed with Quill right now. I've been waiting two weeks for a credit to hit my credit card for a coupon that didn't come off my order (which was only one of the problems with that order). Checked our Quill account balance last week, and it was credited to our Quill account instead of my credit card. Called customer service right away, and was told it would be applied to my card instead. Still waiting on the credit to show on my credit card. This is not the usual service I've experienced in the past!

Quill, you did it again. I ordered toner yesterday and its here today. You're incredibly efficient and amazing - thanks!

Wow! Quill has redefined customer service back to what it's supposed to be! My order would have been considered small and insignificant to most people, but Susan and Deborah sure didn't treat it as such. They knew how important it was for me to get my order in a timely and cost-effective manner. They went above and beyond to ensure that I would get what I need when I need it without additional/outlandish shipping charges. Impressed and satisfied doesn't even begin to cover it; they gave me VIP treatment. I am one happy customer and not only will I continue shopping with Quill, but I will encourage others to do so as well.

I order all of our office supplies at work and have for about 5 yrs. I will never order from anyone but Quill.  I do only on-line shopping through Quill account, their variety of all items is extensive.  Since I have a preferred account through them- everything is cheaper than advertised (which is already cheaper than other places before my discount), and everything is delivered to me NEXT day- free- even if I order one pencil from them.

Terrible, never order online from.

I can't begin to tell you what a poor excuse for a retailer this company is. It took over three months to ship the item that I ordered. Then, it was only because I was very vocal in my displeasure of their service. Suddenly, one of the "backordered" items miraculously appeared and was shipped. Only to be lost in transit by their joke of a delivery company, OnTrac. 

These guys cold call businesses. And then when you tell them you've already got a nice, personable office supplier that you're probably gonna stick with, they get huffy. And they have the nerve to hang up on you! Not a great impression to make, since you never know who might need a new office supplier one day...

Too bad the lowest I could give this review was one star, it would definitely have been lower. We don't use Quill nor will we ever for one reason alone...they always send solicitors to our office. It's usually a group of 2-3 people (intimidation reasons perhaps?) ...

Quill: Business Credibility & Trustworthiness

Quill is accredited with the Better Business Bureau and has a BBB rating of "A+". They have been accredited with the Better Business Bureau since 2004. Over the last three years, there has been 50 complaints filed against Quill with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Quill were:

  • 22 complaints were due to advertising/sales Issues
  • 5 complaints were due to delivery issues
  • 1 complaints was due to guarantee/warranty Issues
  • 14 complaints were due to problems with product/service
  • 8 complaints were due to billing and collections
Quill: Website Popularity & Google Ranking

Quill website popularity:

  • Quill has a worldwide Alexa traffic rating of 18,889 out of 30 million websites.
  • Quill has an American Alexa traffic rating of 3,325
  • Quill has a Google pagerank of five out of ten.
  • Quill has a Compete rank of 2,010
  • The Quill site receives around 1,127,035 unique visitors monthly.
  • About 94% of the visitors to the Quill site are American.
Quill: Social Media Presence

Quill social media presence:

  • Quill can be followed on Facebook; they have 22,017 likes on Facebook and have 215 people talking about them. Quill usually updates their Facebook page several times a week.
  • Quill can be followed on Twitter; they have 5322 followers on Twitter and have posted 2682 tweets. Quill usually tweets several times a week.
  • Quill offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Quill is on Pinterest; they have pinned 77 items
Quill: Website Security & Safety

Quill uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Quill site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Quill: Pricing & Packages

Quill offers very competitive prices on all their products. In a price comparison of three products, Quill was the exact same price on one item, slightly cheaper on one item and slightly more expensive on one item than their leading online competitor was. 

Chunky Chocolate Bar; 1.4oz., 24/Box

  • Quill $23.99
  • Leading competitor: $23.99

HammerMill Copy Plus Copy Paper; 8-1/2x11"; Letter Size

  • Quill $7.19
  • Leading competitor: $7.29

Nikon Digital Cameras; Coolpix S8200, Red

  • Quill $329.99
  • Leading competitor: $326.95
Quill: Shipping Rates & Policies

Quill shipping rates and policies:

  • Quill ships throughout the United States, Guam, American Samoa, Marshall Islands, Federated Micronesia, Northern Mariana Islands, Palau. Puerto Rico and Virgin Islands.
  • Quill ships to APO/FPO addresses
  • Quill offers free standard parcel and tailgate delivery on all orders anywhere in the contiguous 48 United States
  • Express and special delivery options are available for an additional cost.
  • Quill offers three shipping method for furniture delivery; Standard Tailgate Delivery, Driver Assisted Delivery and White-Glove Delivery.
Quill: Payment Methods Accepted

Quill accepts most major credit cards; they accept MasterCard, Visa, American Express, Discover Card and GSA SmartPay. Customers may also apply for a Quill.com Open Account. Quill does not offer any alternative online payment methods like PayPal, Google Checkout or Amazon Payments, nor do they accept money orders, wire transfers or checks of any kind.

Quill: Returns, Refunds & Exchange Policy

Quill return/refund policy:

  • Quill offers a 90 day return policy; however, most non-defective technology and electronics items must be returned within 30 days and all computers, laptops, notebooks and tablets must be returned within 14 days.
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
Quill: Product images & screenshots
Quill Coupons
Get Save $200 Off When You Spend Over $1000 on Furniture @ Quill (expires 1 months)
Get Score $100 Off When You Spend $500 on Furniture @ Quill (expires 1 months)
Get Save $10 Off When You Spend $100 on Furniture @ Quill (expires 1 months)
Best Available Quill Coupon:
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QUILL COUPONS
Save $200 Off When You Spend Over $1000 on Furniture @ Quill (expires in 1 months)
Get Score $100 Off When You Spend $500 on Furniture @ Quill (expires in 1 months)
Save $10 Off When You Spend $100 on Furniture @ Quill (expires in 1 months)
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